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Returns & Exchanges

MarinerParts.com offers a 20 day return policy on merchandise based on the following conditions:

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify MarinerParts.com immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify MarinerParts.com Customer Service at orders@marinerparts.com of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for MarinerParts  to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date
If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and will give you an address to ship the product to.

Conditions:
All return items are subject to a close inspection prior to acceptance. Refund returns will be subject to a 15% restocking fee. Additional fees may apply if not returned in original packaging unused. Return shipping costs and exchange shipping costs will be at the customer's expense. Returns will be inspected prior to credit given. Items returned used or damaged will not be accepted.

Shipment Refusals
All refused shipments are subject to a 15% restocking fee or more. Please note once an order has been processed it can not be modified or cancelled. If the shipment is refused a restocking fee will apply.

The shipping fees are not refundable.

Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened, or used, or display any ware and tear.

Defective Products
If you have received defective merchandise you must contact MarinerParts.com within 20 days for replacement of defective merchandise with the exact same product. After 20 days, Customer will have to contact the manufacturer directly.

All return products must have an RMA number or the return will be refused at our warehouse.

To receive an RMA:

  • Please contact MarinerParts.com Customer Service at 845-977-0612, Monday through Friday, 9am - 5pm, ET, via email at orders@marinerparts.com, or via our web site  to obtain a Return Merchandise Authorization (RMA) before shipping product back to Marinerparts.com. This will expedite and help ensure the proper action or credit upon processing.
  • In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed. Click here to request an RMA online.
  • Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
  • Customer is responsible for shipping charges to MarinerParts.com distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Marinerparts.com to customer for domestic orders.
  • Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return.
  • Return privileges vary by manufacturer. Please contact MarinerParts Customer Service orders@marinerparts.com for details.

Replacement Policy:

  • Customer is responsible for returning damaged or defective merchandise to Marinerparts.com.
  • MarinerParts.com will not ship replacement merchandise until receipt of damaged or defective item.
  • All defective or damaged returns are subject to verification.
  • Replacement shipping fees will be charged for non damaged non defective items.

Failure to return a product within the return period will be deemed to be an acceptance of the product.

Change or Cancel Order
If your order has not shipped, you can make any changes or cancellations to your order by contacting us with your full name, address and order number, if available. Certain apparel orders cannot be cancelled once ordered and a cencellation fee may apply.

EXCEPTIONS TO THE ABOVE POLICIES

Custom orders, Special orders, bulk orders, Blowout sale, Refurbished items may not be returned. Also other products designated as "This Sale Final", "No Returns", or similar language may not be returned. International orders require return and replacement shipping charges to be covered by customer.